MANAGING PEOPLE
(Supervisor Series)

Of all the resources we manage, people are the most complex and difficult. Yet the management of people occupies the majority of the first-line supervisor's time. This course is designed to help the first-line supervisor understand himself and the people on his team. When a supervisor understands his personal styles and values, he can utilize strengths and work to overcome weaknesses. Further, as a supervisor gains awareness of himself, he also begins to develop an insight into others. He begins to understand their motivators, attitudes, goals and reasons for working. Perhaps most importantly, by understanding himself and others, the supervisor can adjust his interaction to be most effective in getting his people to achieve department and company goals.

LEADERSHIP SKILLS
(Supervisor Series)

Most people become first-line supervisors because they are good workers. But, as supervisors, they can't do the job themselves. Instead they need to get other people to do the job as if the supervisor were doing it himself. The purpose of this course is to develop the supervisor's skills as a leader. To be most effective in this role, the first-line supervisor must develop a special relationship with his workers as individuals and in groups. He must be able to get each of them to do willingly the things that must be done. He must also get his people to work together in a spirit of cooperation and harmony.

MANAGING FOR RESULTS
(Supervisor Series)

The supervisory level of management is responsible for maintaining the day to day operations of the company and implementing the policies and procedures of senior management. This program covers the details of the management process and provides the supervisor with specific practical techniques to assist him in his role within the company. This program is designed to help the supervisor set realistic and achievable goals for his department. The program goes on to show the supervisor how to plan, organize and direct resources to achieve his objectives. Then the program illustrates how the supervisor can use control to ensure his success.

PROACTIVE LEADERSHIP
(Supervisor Series)

The proactive supervisor is a leader who constantly seeks ways to improve the performance of his department. He knows that he must make timely changes to stay competitive, and views his job as one of competing with past performance to improve quality and productivity. The proactive supervisor also takes a positive approach to solving problems, knowing that problem situations provide him with excellent opportunities to demonstrate his skills. The first-line supervisor needs skills in problem solving, improving productivity, communicating ideas and implementing changes in order to become a proactive leader. This program provides the supervisor with those special management skills.

PARTICIPATIVE MANAGEMENT
(Building High Performance Teams)
(Supervisor Series)
(Teambuilder Series)

Participative management is the idea of utilizing the knowledge, strengths, creativity and ingenuity of all employees towards creating continuous improvement in the workplace. As progressive companies move deeper into participative management, they are giving employees more responsibility over their jobs and more authority to make decisions. This process requires significant changes for the supervisor who wants to stay in management in the future. The supervisor must learn to move away from directing the activities of workers and begin to move towards being the facilitator, coach and counselor who creates an effective team building climate. This program helps the supervisor make the transition into a participative environment.

Successful teams help build cooperation, involvement and commitment. The work environment improves, and the organization becomes more productive and competitive. On the other hand, team failures tend to demoralize the organization and have a long term negative impact on organizational results. While the responsibility for the team's effectiveness is jointly shared by all team members, it's the job of the team's leader or facilitator to assist the team in developing its skills to work together effectively. Participants in this program learn to master the elements of team facilitation that result in team success.

WORK TEAM PARTICIPATION SKILLS
(Teambuilder Series)
(Employee Involvement Series)

The process of working in a team environment requires significant changes for both the manager and the line employees. The manager must learn to move away from directing the activities of workers and begin to move towards being the facilitator, coach and counselor who creates an effective team building climate. The employee must begin to think in terms of collaborating and working with others to achieve team goals and objectives. This program is designed to help both the manager and the line workers become more effective members of their work team.

TEAM-ORIENTED PROBLEM SOLVING
(Employee Involvement Series)

The ability to solve problems and effectively implement solutions is one of the key elements in the Total Quality Management concept of continuous improvement. Based on eight problem solving disciplines, this program shows employees how to confront problems rationally and systematically. Using assigned projects, the program applies each of the problem solving steps to real-life situations. Following practical and proven techniques, employees will learn how to define, analyze and solve even the toughest problems. Most importantly, they'll learn how to identify and treat root causes to make sure the problem is permanently solved.

A STRUCTURED APPROACH TO QUALITY ACTION TEAMS
(Employee Involvement Series)

Quality Action Teams follow a philosophy of continuous improvement that constantly seeks ways to make the organization better. Following a four step model, this program shows employees how to identify elements within the organization that add no value to the products and services offered to customers. The program goes on to illustrate a process of creative thinking to generate potential innovations. The program then demonstrates how to justify and implement realistic corrective actions that result in concrete improvements. Using assigned projects, participants apply each of the continuous improvement techniques to real-life situations throughout the program.

QUALITY CUSTOMER SERVICE
(Customer Service Series)

Quality Customer Service is a process of striving for higher levels of customer satisfaction. The program benefits everyone because Quality Service meets or exceeds customer expectations, saves the company time and money, and makes the employee's work easier and more rewarding. It also gives the company a significant competitive edge. Through a combination of short presentations and group activities, participants will be asked to look at their company in new and innovative ways. They'll be challenged to seek continuous improvement and to experience the professional and personal satisfaction that results from contributing to a top-notch service organization. And they'll take away a practical low-cost approach to customer service that will allow their company to be the example of what a service oriented organization ought to be.

MANAGING MANAGERS
(Executive Development Program)

Most supervisors come from the ranks; good workers who have the potential to become good managers. To develop this potential talent, each company must ensure that the supervisor has a boss who is skilled as a coach, counselor, educator, and mentor. This program provides the senior manager with an understanding of the special talents required to manage managers. It covers ten key points for mentoring supervisors, and visits the topics of motivation, leadership, empowerment, organizational focus, communication, and continuous improvement as they specifically apply to grooming and developing the talents of supervisors to become superior leaders at a first-line management level.

INTERVIEWING SKILLS

This one day seminar considers the key elements of a recruiting interview including a solid opening and a professional closing. Perhaps most importantly, the seminar focuses on the specific questions to ask in order to gain the most information in the shortest period of time. The seminar also considers the legality of the hiring process and provides awareness of the questions which cannot be asked. During the seminar, role plays will give participants an opportunity to practice interviewing techniques. Further, a series of team exercises will allow each participant to apply seminar concepts directly to their job.
 

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